ANALISIS KUALITAS LAYANAN, LINGKUNGAN KERJA DAN DISIPLIN TERHADAP KEPUASAN MASYARAKAT DI DESA BONTO MATE’NE

Abstrak

This study aims to analyze the partial influence of service quality, work environment, and discipline on community satisfaction in Bonto Mate’ne Village, as well as to examine the simultaneous influence of these variables on community satisfaction. The research employed a quantitative method with an associative approach. The population consisted of residents of Bonto Mate’ne Village who had received public services from the village government. The sample was determined using the accidental sampling technique with a total of 100 respondents. Data were collected through a questionnaire, and analyzed using multiple linear regression analysis supported by validity and reliability tests, t-test, F-test, and coefficient of determination (R²) as statistical tools. The results of the study indicate that, partially, service quality (X₁) and discipline (X₃) have a significant effect on community satisfaction, while the work environment (X₂) has a positive but not significant effect. Simultaneously, the three variables have a significant effect on community satisfaction in Bonto Mate’ne Village. The R² value of 0.592 shows that 59.2% of the variation in community satisfaction can be explained by service quality, work environment, and discipline, while the remaining 40.8% is influenced by other factors outside this research model. These findings indicate that improving community satisfaction will be more effective if the village government prioritizes enhancing service quality and employee discipline, accompanied by improvements in the work environment, so that public services in Bonto Mate’ne Village become more professional and community-oriented.